HOUSEHOLD RESILIENCE / PRACTICAL GUIDE

Medical Emergency?

If someone is experiencing a medical emergency due to equipment failure, call 911 immediately. Do not wait for power to be restored.

Call 911

Why Medical Equipment Planning Matters

California's power shutoffs and outages can last from hours to days. For Californians who rely on electricity-dependent medical equipment, a power outage isn't just an inconvenience—it's a potential life-threatening emergency. Planning ahead and having backup power options can literally save lives.

Critical Medical Devices

Life Support

Immediate backup required

Life Critical
  • Ventilators
    Requires continuous power
    Battery backup varies by device; confirm with the supplier.
  • Home Dialysis
    Schedule around outage if possible
    No battery backup
  • IV Infusion Pumps
    Contact provider for manual options
    Battery runtime varies by model and operating settings.

Respiratory Equipment

Breathing assistance devices

High Priority
  • Oxygen Concentrators
    Arrange prescribed backup oxygen with your clinician or supplier.
    Some models need an external backup; verify your device.
  • CPAP/BiPAP Machines
    Battery packs available
    Confirm runtime using your specific device and battery.
  • Nebulizers
    Battery/car adapter options exist
    Portable options available

Mobility & Accessibility

Independence devices

  • Electric Wheelchairs
    Keep charged, have manual backup
    Range varies by chair, terrain, load, and battery condition.
  • Stair Lifts
    Most have battery backup
    Battery-supported trips vary by model and battery condition.
  • Hospital Beds
    Manual crank backup recommended
    Usually no battery

Medication Storage

Temperature-sensitive meds

  • Insulin and other temperature-sensitive medicines
    Follow the product label and pharmacist’s storage instructions.
    Storage limits depend on the specific medication; ask your pharmacist.
  • Biologics
    Check specific requirements
    Varies by medication
  • Eye Drops/Serums
    Refrigeration often required
    Use cooler with ice

California Utility Medical Programs

California utilities offer special programs for customers who depend on medical equipment. Enroll now—before an outage occurs.

Medical Baseline Program

Additional electricity allowance at lowest baseline rate for customers with qualifying medical conditions.

Medical Baseline details →

PSPS Notification List

Receive advance warning of planned power shutoffs via call, text, and email. Critical for medical equipment users.

Sign up for PSPS alerts →

Self-Certification

Ask your utility how to register electricity-dependent medical needs and receive additional outage notifications. Registration does not guarantee priority restoration.

Medical registration & utility links →

Backup Power Options

Home Battery + Solar

Most reliable long-term solution. Automatic switchover, renewable charging, whole-home capability.

Recommended:10-20kWh capacity
Runtime:Confirm load-specific runtime with the installer
Cost:Funding depends on eligibility

Portable Power Stations

Best for CPAP, phones, and small devices. Silent operation, safe for indoor use, no fuel required.

Recommended:500-1500Wh capacity
Runtime:Verify runtime for the device, settings, and battery
Cost:$300-$1,500

UPS (Uninterruptible Power Supply)

Instant switchover during outages. Ideal for ventilators and continuous-use equipment.

Recommended:1500VA+ medical grade
Runtime:Runtime depends on load and battery condition
Cost:$200-$800

Portable Generators

Longest runtime for high-power equipment. Must be used outdoors only—carbon monoxide risk.

Recommended:3000W+ inverter generator
Runtime:Runtime depends on fuel, equipment, and load
Cost:$800-$2,500

Medical Equipment Preparedness Checklist

Register with your utility's medical program

Enroll in Medical Baseline and PSPS notification lists

Know your equipment's power needs

List wattage and daily runtime for each device

Have backup power ready

Battery pack, generator, or UPS appropriate for your needs

Keep backup oxygen supply

If using concentrator, maintain portable O2 tank supply

Store medications properly

Have cooler and ice packs ready for temperature-sensitive meds

Create emergency contact list

Doctor, equipment supplier, pharmacy, nearby facility

Identify evacuation locations

Cooling centers, hospitals, family/friends with power

Keep devices charged

Charge all batteries when PSPS is forecast

Important Contacts

Emergency Services

911
Life-threatening emergencies

SCE Outage Line

1-800-611-1911
Report outages, get restoration estimates

PG&E Outage Line

1-800-743-5002
Report outages, get restoration estimates

SDG&E Outage Line

1-800-411-7343
Report outages, get restoration estimates

Poison Control

1-800-222-1222
Medication questions, accidental exposure

2-1-1 California

2-1-1
Local resources, cooling centers, assistance

Medical Baseline Program

What is Medical Baseline?

The Medical Baseline Program provides additional electricity at the lowest baseline rate for residential customers who depend on electrically powered medical equipment. This program helps offset the higher energy costs associated with operating life-support or medical devices at home.

Who Qualifies?

You may qualify if you or someone in your household:

  • Uses life-support equipment (ventilators, oxygen concentrators)
  • Has a medical condition requiring heating or cooling
  • Uses motorized wheelchairs or other mobility devices
  • Requires dialysis at home
  • Has other qualifying medical conditions certified by a physician

Benefits

  • Additional kilowatt-hours at the lowest baseline rate
  • Ask your utility about applicable notification and payment protections; eligibility does not guarantee uninterrupted service.
  • Medical enrollment does not guarantee priority restoration or uninterrupted service.
  • Advance notification of planned outages (PSPS events)

How to Apply

Contact your utility provider to request a Medical Baseline application. A licensed healthcare provider must certify your medical condition.

Select your utility provider to apply: