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GRID SAFETY / QUESTIONS, ANSWEREDQUESTIONS, ANSWERED

Clarity starts here.

Straightforward answers about outages, preparedness, energy programs, and Grid Safety.

Explore this guide
CLARITY. PREPAREDNESS. RESILIENCE.Independent California energy information
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Is Grid Safety my utility?+

No. Grid Safety is an independent Grid Stability public resource. Contact your utility to report outages or confirm restoration and shutoff information.

Why does an outage not appear on the map?+

Coverage and refresh times vary by data source. Scheduled work and PSPS events may not be included. Check the official utility map for your service address.

Can I receive outage alerts?+

Enroll through your utility’s official notification service. You can also contact our team to ask about local updates; submitting the contact form does not activate automatic alerts.

Does Medical Baseline keep my power on?+

No. It may provide a lower-rate electricity allowance and additional notifications, but cannot guarantee uninterrupted service. Have a backup and evacuation plan.

Can I get solar and a battery with no upfront payment?+

Some qualified homes may receive a no-upfront-cost offer. This can still involve a long-term electricity contract or other obligations. Review the full written terms.

Will a Virtual Power Plant drain my battery?+

Reserve settings and dispatch rules depend on the equipment and program. Review the backup reserve and opt-out controls with your provider before enrolling.

Can CARE or FERA work alongside solar?+

Bill assistance and solar eligibility are separate. Ask your utility and program administrator how an installation affects your benefits and billing.

What if I rent my home?+

You may still qualify for utility bill assistance. Rooftop projects usually require property-owner approval. Multifamily programs such as SOMAH may be relevant.

Is food safe after a long outage?+

An unopened refrigerator generally stays cold about four hours. Use a thermometer and the official FoodSafety.gov chart. Never taste food to decide whether it is safe.

How do I know which incentives are available?+

Start with current official program guidance and ask the administrator to verify eligibility and remaining funding. Program terms and tax rules can change.

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